pura.fan logo Pura
← All legal documents

Supplemental Policies: AML, Refunds & Crypto Risk Disclosure

Last updated: 01.09.26

This document supplements the Pura.fan Terms of Service. By using the Platform, you agree to the terms outlined below.

1. Cryptocurrency Risk Disclosure

Pura.fan is a crypto-native platform. By using cryptocurrency to interact with the Platform, you acknowledge and accept the following inherent risks:

  • Irreversible Transactions: Cryptocurrency transactions are final and cannot be reversed, canceled, or refunded by Pura.fan once they are confirmed on the blockchain.
  • Price Volatility: Cryptocurrency values are highly volatile. While creator balances are displayed in a stable fiat equivalent (e.g., USD) for clarity, actual payouts are made in cryptocurrency. The fiat value of your holdings may fluctuate significantly between the time of receipt and the time of withdrawal.
  • Wallet Security: You are solely responsible for the security of your cryptocurrency wallets, private keys, and seed phrases. Pura.fan does not have access to your private keys and cannot recover funds lost due to compromised wallets, lost credentials, or user error.
  • Not Financial Advice: Nothing on Pura.fan constitutes financial, investment, legal, or tax advice. You are solely responsible for evaluating the risks of using cryptocurrency.

2. Refund & Cancellation Policy

Due to the irreversible nature of blockchain technology, our refund policy is strictly defined:

  • No Refunds for User Error: Pura.fan will not issue refunds for transactions sent to incorrect wallet addresses, incorrect blockchain networks, or lost due to user mismanagement of their own wallets.
  • Subscription Cancellations: Fans may cancel their subscriptions at any time to prevent future recurring charges. However, payments already made for the current billing cycle are non-refundable, and fans will retain access to the creator's content until the end of that paid period.
  • Platform or Gateway Errors: If a transaction fails, stalls, or is not credited due to a verified technical error on the part of Pura.fan or our payment gateway, we will investigate the issue in good faith. We will work to resolve the issue, which may include manually crediting the account or facilitating a refund, provided the funds have not already been legitimately paid out to the creator.
  • Disputes: Pura.fan acts as a neutral intermediary. We do not arbitrate subjective disputes between creators and fans (e.g., dissatisfaction with content).

3. AML, KYC & User Responsibility Disclaimer

Pura.fan is committed to financial privacy and user autonomy, but we strictly adhere to the rule of law.

  • We Are a Technology Provider, Not a Financial Institution: Pura.fan is a software platform that facilitates content hosting and transaction routing. We are not a bank, cryptocurrency exchange, custodian, or Virtual Asset Service Provider (VASP). We do not hold, custody, or manage user funds in a way that constitutes money transmission.
  • No Platform KYC: Because we do not act as a financial intermediary or custodian, Pura.fan does not collect Know Your Customer (KYC) identification documents (such as passports or ID scans). (Note: If a third-party payment gateway integrated with the Platform requires verification, that process is governed by the gateway's own policies, not Pura.fan).
  • User Legal Responsibility: Users are solely responsible for ensuring that their use of the Platform complies with all applicable local, national, and international laws. This includes, but is not limited to, complying with Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), sanctions, and tax reporting regulations in your jurisdiction. Creators are solely responsible for reporting their income to their local tax authorities; Pura.fan does not issue tax forms (e.g., 1099s).
  • Zero Tolerance for Illicit Finance: While we champion privacy, we strictly prohibit the use of Pura.fan for money laundering, sanctions evasion, terrorist financing, or any other illegal financial activity. We reserve the right to suspend accounts, withhold platform credits, and fully cooperate with lawful requests from law enforcement or regulatory authorities if we receive credible evidence or valid legal orders regarding such activities.

4. Contact & Support

If you have questions regarding these policies, or if you believe a transaction error has occurred, please contact us immediately: